Accelerating Global Brands with High-Impact Contact Solutions

Get Tailored Support to Drive Customer Satisfaction and Market Entry

Global Discovery

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What does a highly advanced organization have to do to get noticed around here?
Global Engagement elevates international companies with top-notch call center
services, rock-solid employee relations, and enhanced customer satisfaction.

Our focus on advanced technology and cost-effective rates helps drive
competitiveness and long-term success across operations and customer interactions.

Our proven operational advancements have driven $575.4M inbound and
outbound sales revenue. lifted employee experience by 26%, customer
experience by 32%, and averaged $2.72M in annual expense waste cut.

Company Profile

About Company

Company Address

Johnson City, TN and Annapolis, MD

UEI

SCW6JB487RZ7

Business Classification/Status

Active

SAM Registration Expiration

7/23/25

CAGE Code

9WN34

Point of Contact

Charles Hawkins

NAICS Codes

561422

Telemarketing Bureaus and other Contact Centers

611430

Professional and Management Development Training

561421

Telephone Answering Services

541611

Administrative Management and general management consulting services

541930

Translation and Interpretation Services

517122

Agents for wireless telecommunication services

Government Solutions We Provide

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Program and Contract
Management Staffing and Management

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Contact/Call Center Set-up, Maintenance, and Management

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Call Center Assessment

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Process Optimization &
Performance Management

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Quality Assurance Compliance and Regulatory
Guidance

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Multi-Channel Integration

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Benchmarking and Best Practice

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Employee and Customer Experience

Certifications

And Strategic Partners

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AC DBE Certified

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MBE Certified

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DBE Certified

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SBE Certified

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Capital Region